Release 2.18

Modern integration management, without custom code.

New Integration Orders and Integration Studio give teams end-to-end visibility and no-code control over integrations connecting Symphonica with BSS, legacy OSS and external systems.

Connect AI assistants to Symphonica, safely.

The new MCP Server lets authorized AI assistants discover and execute Symphonica workflows, while administrators retain granular control over exposed capabilities and active sessions.

Find, compare and manage workflows faster.

A redesigned experience to browse workflows, review version history, compare draft and published definitions, and identify triggers and key metrics at a glance.

Control new order intake during maintenance.

Pause Service Orders or Workflow Orders independently, choose whether orders should be queued or rejected, and automatically resume queued processing when maintenance ends.

Make order fallout recoverable and traceable.

A new Held state lets teams review failed Resource Orders before canceling or re-executing them. External ID and Customer fields also link orders more easily to business records.

A clearer, more consistent Symphonica experience.

Refreshed screens, standardized table components, customizable columns and consistent actions across Orders screens reduce effort in everyday operations.