Pricing for Telcos of All Sizes

Cut down on operational expenses and accelerate your revenue generation by migrating your Operational Support Systems (OSS) to our cloud-based, Software-as-a-Service (SaaS) platform.

Free

For greenfields, trials, and telco startups.

$0 USD /mo

Free forever

Up to 1K beats /mo

Start for Free

Free plan covers

100+ Pre-built connectors
No-code design studio
Tech assist mobile app
CSR web app
Reports
Access to API endpoints
Community support

Starter

When your product starts getting real-world traction.

$990 USD /mo

Billed Annually

How many beats /mo?

How many beats do I need?

Let’s Talk!

Additional in Free, plus:

VPN connectivity
12 tickets per year
Next business day support

Carrier-Class

For telcos who require the highest level of flexibility, compliance, and support at scale.

Custom

Join worldwide CSPs like Millicom, Telefonica, Cox and other Symphonica customers with our custom-designed offerings that fit every carrier-class need.

Let’s Talk!

Additional in Starter, plus:

Guaranteed SLA
Priority workflow execution
24x7x365 Customer Support
Company single sign-on (SSO)
Longer data retention policy
Northbound interface adapter
Dedicated customer success manager

Compare Plans and Features

Feature	Free	Starter	Carrier-Class
No-code design studio	check_circle	check_circle	check_circle
Pre-built connector library	check_circle	check_circle	check_circle
Tech assist mobile app	check_circle	check_circle	check_circle
CSR web app	check_circle	check_circle	check_circle
Reports	check_circle	check_circle	Advanced Analytics
Company single sign-on	close	close	check_circle
Tenants	1	1 Production + 1 Testing	Custom
Users	5	50	Unlimited
Connectors	2	5	Custom
Access to API endpoints [request/min]	30	180	1200
VPN connectivity	close	check_circle	check_circle
Priority workflow execution	close	High	Priority
Active Persistent Connections to Network Elements	close	close	100
Maximum order execution time [secs]	5	30	30
Maximum number of records in inventory	5,000	50,000	Custom
Northbound interface adapter	close	close	check_circle
Dedicated customer success manager	close	close	check_circle
Customer support	Community	Standard	Premium
Service level agreement (SLA)	close	Best Effort	Guaranteed
Execution log and metrics storage [days]	7	30	60
Transaction log and reports storage [days]	7	90	180

Frequently asked questions

What are beats and how many do I need?
Every time Symphonica performs an operation on an external system, it counts as a beat. For example, when you execute a Service Order to activate a data service that configures a port in a router, tests the port status and updates an external inventory system, each counts as a beat. Beats can be triggered from an external system by calling an API, or by a Symphonica web/mobile application, scheduled job, bulk or orchestration process. Depending on the complexity of the use case you’re automating, you can estimate beats per month by multiplying your expected service-order volume by the average number of southbound calls per order.
What if I go over my beats limit?
Symphonica will continue to run beyond your plan limit and you will be charged an overage rate per beat at the price defined in your subscription plan. Don’t worry — we’ll notify you as soon as you approach 75% and again at 90% of your subscription limits. You can also upgrade your subscription plan at your convenience.
What happens with unused beats at the end of the month?
Beats expire at the end of every month.
Do you offer any discounts?
Yes! When you choose to pre-pay for a year of service, you’ll receive a discount compared to monthly payments. We also provide discounts for multi-year contracts. Please contact sales for more information.
Can I downgrade to a lower plan?
You can downgrade after the end of the term of your current contract.
What if I exceed the number of support tickets allowed in my plan?
You can always purchase additional support tickets or upgrade to Gold Support — a 4 business-hour response time with up to 24 tickets per year, at USD 60K per year or 25% of your fees, whichever is greater.